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Pass Guaranteed ITIL - Perfect ITIL-4-Foundation - ITIL 4 Foundation Exam PDF VCE

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ITIL 4 Foundation exam is a certification exam that is designed to test the knowledge and understanding of IT professionals in the latest version of ITIL - ITIL 4. ITIL, or Information Technology Infrastructure Library, is a set of best practices for IT service management that focuses on aligning IT services with the needs of the business. The ITIL 4 Foundation exam is the entry-level certification for ITIL 4 and is a prerequisite for higher-level certifications in the ITIL 4 framework.

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ITIL 4 Foundation Exam Sample Questions (Q392-Q397):

NEW QUESTION # 392
In which situation will incident management USUALLY use a separate process?

A. For information security incidents
B. Where no target resolution time exists
C. Where the cause must be diagnosed
D. For low impact incidents

Answer: A

NEW QUESTION # 393
Identify the missing word in the following sentence.
The purpose of the service configuration management practice to to ensure mat accurate and reliable information about the configuration of [?], and the is that support mem, is available when and where it to needed.

A. services
B. outcomes
C. organizations
D. IT assets

Answer: D

Explanation:
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of IT assets, and the relationships that support them, is available when and where it is needed1. IT assets are any financially valuable components that can contribute to the delivery of an IT product or service2. Configuration items are any component that needs to be managed in order to deliver an IT service3. References: ITIL Foundation - ITIL 4 Edition, page 15; ITIL4 - A Pocket Guide, page 36; ITIL4 Practice Guide: Service Configuration Management, page 7.

NEW QUESTION # 394
Which dimension of service management considers governance, management, and communication?

A. Value streams and processes
B. Partners and suppliers
C. Organizations and people
D. Information and technology

Answer: C

NEW QUESTION # 395
Which competencies are required by the 'service level management' practice?

A. Balanced scorecard reviews and maturity assessment
B. Problem investigation and resolution
C. Incident analysis and prioritization
D. Business analysis and commercial management

Answer: D

NEW QUESTION # 396
Which of the following is a necessity to a successful service level agreement (SLAs)?

A. In order to promote consistent service, they should be be carried forward, unchanged, from one year to the next
B. Base the SLA on system-based metrics that are useful to the service provider
C. The language and terms used in the SLA should be commonly understood by all parties
D. Vague targets, such as those related to user experience should be avoided

Answer: C

Explanation:
A service level agreement (SLA) is a documented agreement between a service provider and a customer that identifies both services required and the expected level of service1. A necessity to a successful SLA is that the language and terms used in the SLA should be commonly understood by all parties, to avoid ambiguity, confusion, and disputes2. The other statements are not true because:
* Base the SLA on system-based metrics that are useful to the service provider: The SLA should be based on customer-based metrics that are meaningful to the customer and reflect the value of the service2.
* In order to promote consistent service, they should be carried forward, unchanged, from one year to the next: The SLA should be reviewed and updated regularly to reflect changing business needs, customer expectations, and service performance2.
* Vague targets, such as those related to user experience should be avoided: The SLA should include both quantitative and qualitative targets, such as those related to user experience, satisfaction, and perception, as well as availability, reliability, and security2. References: ITIL Foundation - ITIL 4 Edition, page
16; ITIL 4 - A Pocket Guide, page 37; ITIL 4 Practice Guide: Service Level Management, page 8.

NEW QUESTION # 397
......

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