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Pegasystems Certified Pega System Architect 24 Sample Questions (Q93-Q98):

NEW QUESTION # 93
Which feature allows a user to pause and later resume a case manually?

A. Work Queue Processing
B. Case Locking
C. SLA Urgency
D. Resume Flow Action

Answer: D

Explanation:
The Resume Flow Action lets users manually pause and later resume case progression. This is useful for cases that require external approvals, additional documentation, or customer input. It provides flexibility while keeping the case active. This ensures work can continue when conditions are met.

NEW QUESTION # 94
Which feature in Pega allows developers to configure and manage mobile applications?

A. Mobile App Channel
B. SLA Rule
C. Work Queue Routing
D. Decision Table

Answer: A

Explanation:
A Mobile App Channel in Pega allows developers to configure, preview, and manage mobile applications.
It provides tools to customize branding, offline support, and navigation settings. This ensures that mobile users get an optimized experience. It enhances usability and performance in mobile deployments.

NEW QUESTION # 95
Which setting ensures that an inactive user's work items are automatically reassigned?

A. Case Status Update
B. Operator Availability Check
C. Manual Task Transfer
D. SLA-Based Escalation

Answer: D

Explanation:
SLA-Based Escalation ensures that work items assigned to inactive users are reassigned after a defined time. This prevents delays in case resolution and ensures business continuity. It is useful in service operations, support centers, and time-sensitive workflows. Automatic escalation reduces workflow disruptions.

NEW QUESTION # 96
What happens when a case reaches its SLA deadline?

A. The SLA settings are removed
B. The case is reassigned to a different work group
C. The case is automatically closed
D. The urgency is increased, triggering escalation

Answer: D

Explanation:
When a case reaches its SLA deadline, urgency spikes, triggering escalations such as notifications or reassignment. The system ensures overdue tasks receive immediate attention. The case does not automatically close but becomes prioritized. This mechanism ensures service-level commitments are maintained.

NEW QUESTION # 97
Which routing method ensures work is evenly distributed among team members?

A. Round-Robin Assignment
B. Case Priority Routing
C. SLA-Based Escalation
D. Decision Table Routing

Answer: A

Explanation:
Round-Robin Assignment ensures that tasks are evenly distributed among available team members.
This method prevents overload and balances workloads efficiently. It is widely used in call centers, IT support teams, and service desks. It optimizes resource utilization and response times.

NEW QUESTION # 98
......

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