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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q356-Q361):

NEW QUESTION # 356
A help desk technician receives a call from someone claiming to be a senior executive who urgently needs access to restricted company data.
What should the technician do first to verify the caller's identity?

A. Transfer the call to another colleague to handle the request
B. Provide the caller with limited access to test if they really are a senior executive
C. Immediately grant access as the request comes from a senior executive
D. Ask the caller to verify their identity using their employee ID and callback through official channels

Answer: D

Explanation:
Correct Answer. B. Ask the caller to verify their identity using their employee ID and callback through official channels Verifying the caller's identity through secure and established verification processes is crucial to prevent unauthorized access.
Option A is incorrect because immediate access should never be granted based on just the caller's claimed position.
Option C is incorrect because providing any level of access without proper verification can lead to security breaches.
Option D is incorrect because transferring the responsibility does not address the need for verification and could lead to inconsistencies in security practices.

NEW QUESTION # 357
What policy should be prioritized to protect user data when employees are allowed to use their own devices for work purposes (BYOD)?

A. Mandate that all personal devices used for work have updated antivirus software
B. Allow unrestricted access to company data as long as the device is password protected
C. Encourage employees to use public Wi-Fi networks for work to avoid corporate network congestion
D. Require that all work-related data on personal devices be stored in encrypted form

Answer: D

Explanation:
Correct Answer. C. Require that all work-related data on personal devices be stored in encrypted form Encrypting data on personal devices is crucial to ensure that confidential information remains secure, even if the device is compromised or stolen.
Option A is incorrect because while antivirus is important, it does not directly protect the confidentiality of data stored on the device.
Option B is incorrect because password protection alone is insufficient for securing sensitive corporate data on personal devices.
Option D is incorrect because using public Wi-Fi networks increases the risk of data interception and is a poor practice for data security.

NEW QUESTION # 358
You receive an urgent text message from a number claiming to be your bank, stating that your account has been compromised and instructs you to secure your account by following a link.
How should you proceed?

A. Contact your bank immediately using a phone number from their official website to inquire about the text message
B. Reply to the text message asking for more details about the alleged compromise
C. Follow the link provided in the text message to quickly secure your account
D. Ignore the text message since your bank would never contact you in this manner

Answer: A

Explanation:
This is the safest approach to verify the authenticity of the message without exposing yourself to potential phishing by using a secure and verified method of communication.
Option A is incorrect. Following unsolicited links can lead to phishing sites that aim to steal personal and financial information.
Option B is incorrect. While being cautious is good, completely ignoring the message may lead to missed important alerts if the threat is genuine.
Option D is incorrect. Engaging with potential phishers can lead to more targeted attacks, as it confirms that your contact information is active.

NEW QUESTION # 359
When using AI tools to update internal documentation based on troubleshooting findings, what security risk must be addressed?

A. AI-generated content must be validated to prevent the inclusion of sensitive or inaccurate data
B. AI tools should automatically publish findings to public forums to gather peer feedback
C. Documentation updated by AI should always be encrypted with low-level security to speed up access
D. AI should replace all manual security checks to streamline documentation processes

Answer: A

Explanation:
Correct Answer. B. AI-generated content must be validated to prevent the inclusion of sensitive or inaccurate data Validating AI-generated content is essential to ensure it does not inadvertently include sensitive information or propagate inaccuracies, thus managing security and accuracy risks.
Option A is incorrect as publishing troubleshooting findings to public forums can lead to data leaks and is generally not a secure practice.
Option C is incorrect because encryption should be robust, not lowered, to ensure data security.
Option D is incorrect as replacing manual security checks with AI can lead to overlooked vulnerabilities and compliance issues.

NEW QUESTION # 360
A user is trying to set up their work email on a new smartphone but keeps receiving an error that the server cannot be reached.
What should they check first to resolve this issue?

A. Change the email account password
B. Turn off the smartphone and turn it back on
C. Ensure the email server address is entered correctly
D. Delete and reinstall the email app

Answer: C

Explanation:
Correct Answer. A. Ensure the email server address is entered correctly Entering the correct server address is crucial for connecting to the email server. A typo or outdated server address can prevent the device from establishing a connection.
Option B is incorrect because reinstalling the app should only be considered if there are indications that the app is malfunctioning, not simply due to connection errors Option C is incorrect as restarting the device does not address potential incorrect settings within the email setup Option D is incorrect because changing the password does not resolve server connection issues and is unrelated to server reachability

NEW QUESTION # 361
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Prominent Features of {Cisco} Cisco 100-140 Exam Questions

Test 100-140 Collection, 100-140 Exam Questions Answers

Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q356-Q361):

2025 100% Free 100-140 –Pass-Sure 100% Free Study Materials | Test Cisco Certified Support Technician (CCST) IT Support Collection